AusPost Update #2

Further impacts resulting from reduction in air freight capacity

14 April 2020

Australia Post regrets to inform customers that due to reductions in air freight capacity, there may be delays on the letters and parcels network that Australia Post operates around the country, particularly to regional and rural communities.

Delays will mean:

  • Priority Mail services may be suspended
  • The delivery time for Perth and Brisbane may increase by up to five days
  • The delivery time for North Queensland may increase by up to seven days
  • The delivery times for Tasmania may increase by three days
  • That Next Day Express Post Services into regional and rural communities may not be able to be maintained

Australia Post is exploring all available transport alternatives and options, and working with the Australian Government, to minimise resulting impacts for customers.

 

Domestic deliveries update - Delivery delays

14 April 2020

Our priority at Australia Post is to protect our people, customers and community so we can continue to serve Australians both during, and after, the Coronavirus pandemic.

We’re doing everything possible to keep delivering for Australia. Our Post Offices remain open and our posties and drivers are still out delivering each and every day.

The delays in our network can be up to a few days and our people continue to work really hard to service the large volumes we are experiencing.

Our business is adapting to the challenges the pandemic presents, which has further impacted our normal practice of delivery.

We have taken additional safety measures to protect our people and customers. These include contactless delivery by our drivers and posties and social distancing through zoning of facilities, dedicated shift start times to reduce cross over of workers and increased number of breaks to facilitate “hand hygiene”.

We are constantly looking at ways to optimise our delivery network to make sure customers will receive their parcel as quickly as possible.

We are moving more parcels through our road network to accommodate current restrictions on domestic flights.

In some cases, we are having to process and deliver from an alternate location and customers may notice when tracking their parcel, that it is coming from a different location to what they are used to.

Customers can use our tracking tool to keep up to date with estimated delivery times. We’re using the breadth and benefit of our extensive network for our communities, to get essential items to people that need it, and to keep delivering for Australians.

Our people continue to work tirelessly under difficult circumstances, so we’re asking everyone to be kind and treat our dedicated people with the courtesy and respect they deserve – whether it be in a call centre, Post Office or dropping your delivery off.

We apologise for any inconvenience our current delays may cause and thank everyone for their understanding and patience during this time.

For the latest updates on any network impacts due to the coronavirus, including International delivery updates, visit our dedicated information page or view our frequently asked questions.

 

Both updates can be found via this link: https://auspost.com.au/about-us/news-media/important-updates#furtherImpacts

 

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