WHERE WILL THE MONEY BE REFUNDED TO?
- If your return is successfully processed, you will be refunded the money back to the original payment method that you used in the initial transaction. (eg Cash, Credit Card).
- If you used PayPal in the initial transaction, you can only return your item by posting your item back to us. We cannot refund an item instore that has been bought with PayPal - these will only be refunded by sending the item back to us in the post. Once we process your return, we will refund the money back into your PayPal account.
- Under no circumstances will we refund the money back into a different card/account other than the method used in the initial transaction.
- If your item was bought using a Gift Voucher, you will receive another Gift Voucher.
HOW LONG DOES IT TAKE TO GET A REFUND?
If you send an item back to us for a refund that you've bought online, it will be processed by us within 10-14 days of receiving the item (sometimes much sooner than that). If you go instore to return the item bought online, the refund will be processed by our Customer Centre on the next Business Day.
If you purchased instore, the refund will be actioned immediately.
WHAT ARE THE TERMS FOR MY REFUND TO BE ACCEPTED?
Your refund will be accepted, providing that:
- You send the item to us within 30 days of the purchase date
- You have proof of purchase
- The item is unworn, unwashed and is in a saleable condition
- The original tickets still attached.
This policy is a National policy and applies to both online and instore.
WHERE CAN I RETURN MY ITEM?
- If you bought an item online, you can send the item back to us via the post. See this article for how to initiate a refund. You can ALSO take the item into any Simone Pérèle store for a refund, however the refund will be processed by our Customer Centre on the next Business Day. Click here to find your nearest store. Please note, this EXCLUDES David Jones Stores and local lingerie shops.
- If you bought an item instore at either a Simone Pérèle Boutique or Outlet store, you can return the item to any one of these stores, regardless of which location you bought it from.
- If you bought an item at David Jones, you must return the item to David Jones.
- If you bought an item from a lingerie shop, you must return it to that shop.