I bought an item in a shop, can I return it via online?

No, unfortunately! If you've bought an item in an actual store, you must return it to a store.

RETURNS OVERVIEW

  • If you have purchased an item in a Boutique, you can only return it to a boutique. 
  • If you have purchased an item in David Jones, you can only return it to David Jones.
  • If you have purchased an item in an Outlet (Simone Pérèle Direct), you can only return it to an outlet.
  • If you have purchased an item Online, you can return it online (via post) or in a Boutique.

In exceptional circumstances, we may allow for items to be returned to us via the post. If you think you may qualify for this, please reach out to Customer Support who can assist you.

 

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