We're sorry this has happened.
There are two options:
- Contact Us via webform
- Go into any store and speak with a consultant about the issue. Be sure to bring the item.
HOW TO START AN ONLINE REQUEST
- Contact us by clicking the button on the top right of this screen - this will open up a Contact Form.
- Call 1800 PERELE (1800 737 343) in Australia Monday-Friday, 9 am - 5 pm AEST. If you are calling outside of Australia, please call +61 3 9344 1681.
WHAT TO TELL US
- If possible, take a photo of the fault with as much detail as possible and upload that to the contact form (you can submit several photos).
- Tell us how long you have had the item and where you bought it from
Our Support Consultants will outline the next steps you should take.