How do I make an online return?

If you want to return or exchange your item after you've bought it online, you've got 30 days from the date of purchase to initiate the return - easy!

There are two main steps:

  1. Fill out the Online Returns Form
  2. Pack up your item and send it back to us via post (postage is free)

 

Step 1: Fill out the Online Returns Form

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Step 2: Send the items back to us

  1. A returns label is provided in every box/package
  2. Keep any internal Simone Perele packaging as a gift from us
  3. Complete and sign the returns form (important)
  4. Wrap the item in tissue paper to protect it
  5. Place the items in the brown shipper/mailer box or the black shipper bag
  6. Stick label over original label on the outside of the box and send to us

Just so you know - it’s better for the bras to be in a box with space, as the underwires may get damaged in a normal postbag.

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Download the Returns Form

You would have received a Returns Form in your original delivery, but if you need to download it again, click here.

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How will I know you’ve received my online return?

Please allow up to 14 days for your item to be returned and processed.  Once your return has been processed by our warehouse team, we'll email you, to let you know.

If for some strange reason you don't receive an email within 20 days of posting your parcel to us, please contact our Support Consultants who can look into the matter for you. 

 

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